FAQ's

1. How do I place an order?

Step 1: Click on the item that you would like to purchase.

Step 2: Select the color that you would like to purchase.

Step 3: Click on “Add to cart” and proceed to checkout.

Step 4: On next page, please enter your information and click on “Continue to shipping method”.

Step 5: Choose the shipping method and continue to payment method.

Step 6: Enter all the required information and proceed to make the payment.

On successful payment, an order confirmation page will be displayed and you will receive an email.

 

2. What are your payment options?

We accept Visa, MasterCard and American Express.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is completed, you will then return to Picard.

Payments detected as potential fraud cases by the relevant payment gateway will be refunded immediately.

 

3. Do you ship overseas?

Shipping overseas from Singapore will require a delivery charge.Shipping costs are based on the weight of your order and the delivery method. The charges will be calculated at the checkout page. Additional shipping charges may apply to remote areas or for large or heavy items.

Note: Tax and customs duties are charged according to the province or territory to which the item is shipped. Some countries charge customs duties for packages which value crosses a certain limit. These are country specific-charges and are payable by the customer during delivery of the shipment. Shipping charges do not include customs duties. Please note this applies to any prevailing import tax in the respective countries.

 

4. When will my order arrive?

An estimated delivery time will be provided to you once your order is placed. Delivery times are to serve as a guide and are subject to the acceptance and approval of your order.

Delivery times are estimates and commence from the date of shipping rather than the date of order. Orders are shipped within 1-2 business days (Monday to Friday). Weekend orders are shipped by the following Monday (excluding Holidays), including priority shipments.

Within Singapore: As per the information provided by the shipper, the order will arrive in 2-4 working days. Please note that working days do not include weekends and public holidays.

Outside Singapore: All shipments are sent using one of our reputed courier agencies. We are not able to predict delivery times accurately for international shipments as it would depend on the time taken for customs clearance in the destination country. We will provide you with a tracking number to track your shipment online.

Delivery times may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. As we offer a variety of delivery options for customers, please check with their respective websites on each individual courier's delivery timing and policies.

Depending on the courier that you picked during checkout, your package may get a limited delivery attempt before it will be returned to us. In event of package being returned due to failed delivery, re-delivery fees will be charged to the customer according to the delivery options chosen.

For more information, please refer to our Shipping and Delivery Policy.

 

5. What is your return and refund policy?

Thanks for shopping at Picard. If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 14 days to return an item from the date you received it. Please write to us mentioning the reason for return, including any details of the product and photos of the defects if applicable.

To be eligible for a return, you must provide the receipt or proof of purchase and your item must be unused and in the same condition that you received it. The item must be in original packaging with dust cover and any authenticity cards.

Refund or Exchange

Please check out our Refund or Exchange Policy.

If you have any further questions on how to return your item to us, please contact us at hello@picard.com.sg with your order number.

6. Do your products come with a warranty?

Our products are under the coverage of Singapore Lemon Law within six (6) months from the date of sale. To find out more, click here.

7. Do your products contain pig skin leather/lining?

Our products are handmade from the finest leather. No pig skin leather/lining is used for the construction of our bags, wallets, belts, and accessories.

8. How do I take care of my bags and the leather?

  • Store them. Store leather bags properly when not in use. They should be kept out of direct sunlight and in a closet or other area with good airflow and low humidity. Sunlight may fade and dry out leather. High humidity can lead to mildew on leather luggage.
  • Pack leather bags carefully. Keep caps on pens and other pointed items, as these may indent or tear the lining of leather bags. Put lipstick and other potentially staining items in protective cases rather than keeping them loose your bag. Also, do not overload your bag. Placing heavy items in a leather bag may cause the straps or handles to stretch or break.

Leather Care Tip:

If you live in a climate with high humidity, store your leather bags in boxes with a silica gel desiccant or use a dehumidifier in the storage area to keep humidity down.

For leather care products, check out: https://archangelshoes.com.sg/arch-angel-mink-oil-beeswax-aaminbee-19230.html

9. How do I measure if a belt/bag fits my stature?

For bags' drop length:

Drop length pertains to the distance of the top of the bag to the resting point of the strap against your shoulder.

how-to-measure-drop-length-picard-bags

For belts:

Belt width corresponds to the width of the buckle hole. The belt body will have a 2mm deviation to prevent friction against the buckle.

Belt length corresponds to the measurement of length without the buckle.

10. I want to purchase an item as a gift. Do you offer gift-wrapping service?

Yes, we provide gift wrapping service for an additional charge.

Unless otherwise stated, each items will be wrapped individually with a gift wrapping paper before being packed in a shipment box to avoid any collisions that might damage the item. Gift wrapping service is only available for small accessories, such as wallets, belts, and pouches.

Please specify the recipient name, address and phone number in the 'Shipping Address' field. We are not responsible for items sent to wrong address due to customer's incomplete order form.